MAXIMIZE SOFTWARE VALUE & CUT COSTS

We’re offering ongoing support of your backup system built on Bacula Community and also provide additional support for Bacula Enterprise customers (in addition to what the vendor is offering).

Our standard customer support is a one-stop shop for all your needs, from basic troubleshooting to more specialized assistance. We’re here to help you be successful, no matter what your challenges are.

Support is available in English by email, and we can provide rapid assistance in accordance with the SLA terms. Support calls and on-site consultations are also available depending on your location.

Get a free consultation

  • Onboarding Procedures

    We present our clients all sources of technical expertise about Bacula. This includes welcome package, best practices guide and installation guide. Afterwards we’re conducting an onboarding call as well as a configuation review.

  • Full Documentation

    Both Bacula Enterprise and Bacula Community are very well documented. We can point you in the right section, whether you’re looking for information on our high-end features or how to meet special requirements.

  • Best Practices

    Bacula’s best practices for backup and recovery cover general and Bacula-specific areas, such as legal IT compliance, data retention, system performance, and disaster recovery / business continuity.

  • Technical Expertise

    Technical reviews at a general or customized level. Advice on data storage, backup strategy, and Bacula components. We offer both basic and advanced advice, even on hardware-related issues.

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Global Support

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Solutions

ONGOING SUPPORT SERVICES INCLUDE

  • Onboarding Call

    Forge relationships with your personal support and collaborate in real time.

  • Welcome Package

    A comprehensive guide to everything you need to know about your backup system.

  • Concept Guide

    An abridged primer on the essential tenets and “genetic code” of Bacula.

  • Installation Guide

    A journey into the world of Bacula, starting from your first job to mastery.

  • Best Practices Guide

    Make sure you follow industry standards in data backup and recovery.

  • Configuration Review

    Review the system setup and provide recommendations to improve performance and reliability.

WHO WE SERVE

PROTECT YOUR BUSINESS FROM DATA LOSS

Our vertical expertise allows your business to mitigate data loss risks and ensure highest levels of security while keeping costs under control. No matter the business, Backup Fortress has you covered with reliable and cost-efficient solutions.

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1.3 Pb of backup running during on-air production

Overview A global media and entertainment company offering TV, film, streaming and gaming services.
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Bacula works with advanced storage saving 20% of budget

Overview A government agency responsible for the space programs and aeronautics research. Challenge
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Saving 200K EUR per year with Bacula

Overview A European bank that operates as a commercial, investment, insurance and asset management b
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Backups for SAP service provider with 10,000+ servers

Overview A major telecommunications provider in Europe offering a wide range of telecommunications s
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Improving the performance of tape backup for 1000+ servers

Overview A leading cloud services company that provides a wide range of services, including cloud co
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Backing up virtual machines to the cloud with 4-5 times less costs

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Stop wasting time and money on expensive and inefficient backup technologies. Explore our company.

CUSTOMER TESTIMONIALS

GLOBAL BRANDS USE BACULA

«Of those evaluated, Bacula Enterprise was the only product that worked with HPSS out-of-the-box without vendor development, provided multi-user access, had encryption compliant with FIPS, did not have a capacity-based licensing model, and was available within budget», – Gustaf J Barkstrom, Systems Administrator at SSAI (NASA Langley contractor).

«Bacula has got excellent customer support and they have always answered and resolved issues promptly. Bacula’s had a very positive impact on our ROI. Very well priced for the functionalities that Bacula provides as a backup and restore utility», – Amit Sontakey, Sr. Systems Administrator at Siemens.

«With Bacula Enterprise, I get a great virtual and physical backup solution in one, plus fast restore ability in an environment where uptime is paramount. The modularity of this solution is highly appreciated for the flexibility it brings us.», – Jonathan Kernan, DevOps System Engineer at Sky.

Why choose us

6 REASONS TO PARTNER WITH BACKUP FORTRESS

  • conversations-4872_af60b258-251e-41af-b238-dfb706d7b3d4

    Professional Support

    We can resolve many typical backup system setup and maintenance issues remotely and dramatically reduce downtime.

  • diploma-2983_a6bb0b64-dbc1-431e-ac00-a83597982a0

    Experts in Backup

    We have gained experience in a wide spectrum of backup technologies and their application to specific client and industry requirements.

  • messaging-app-4876_473fc710-9ecc-4785-9e78-8c9f00ae9498

    No Geek Speak

    You deserve to have your questions answered in plain English. Our technicians will clearly explain what is happening so you understand.

  • flag-2979_1fd1d414-4b4f-4887-a94a-493ba8e0b0c7

    Business Savvy

    We design, evaluate and justify backup solutions from a thorough understanding of the business benefit for your company.

  • happy-emoji-2947_45d5bb03-c67d-4e73-a316-a5e7f4a9f2f7

    Backup 1-Stop Shop

    We handle all aspects of your backup infrastructure including hardware, software, storage media and any other related technology needs.

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    Open Source and Secure

    Bacula is based on open source code, so you can always understand what’s inside. It is designed in the most secure way against ransomware and other threats.

Stop wasting time and money on expensive and inefficient backup technologies. Explore our company.

How It Works

CONSULTATION, POC AND QUOTE

  • Let’s Talk

    We’ll chat about your IT environment and technical requirements, how you would use our technology, and what you want to get out of it.

  • Proof-of-Concept

    To confirm that Bacula is the right fit technically, we’ll organize a free proof-of-concept project in your IT environment.

  • Best Pricing Options

    If the proof-of-concepts confirms the technical fit, we’ll choose the license and service agreement that are most cost-effective for your organization.